Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?


Please allow 1-2 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS & FedEx, UPS and International Orders will be shipped depending on the fulfillment center the product is from. Most of the time, international orders will be shipped via DHL or EMS shipping service.

  • Average transit times to the United States: 5 - 10 Business days
  • Express Shipping (Priority Shipping) - 3 - 7 Business Days
  • Average transit times to International: 7 - 15 Business days

Unfortunately, there may be circumstances that we can't control. Although most packages do arrive on time for the most part, there may be special circumstances or events that cause our shipping carriers to experience delays in delivering your package. Therefore, these shipping times are estimates and the exact delivery time depends on your location. If you have any additional questions, contact us at saiyan@dbz-saiyan.com.

Destination

Estimated Shipping Times

United States

5 -10 business days (UPS, USPS, FedEX)

Canada

7-15 business days (EMS)

Europe

5-10 business days (EMS)

Australia, New Zealand

7-25 business days (EMS)

Mexico, South America, Central America

7-25 business days (EMS)

Russian Federation

7-25 business days (EMS)

Hong Kong, China

7-25 business days (EMS)

*Please note these shipping times are estimates and does not include our processing time of 1-2 business days.

WHERE ARE YOU CURRENTLY LOCATED?

Currently, we have operations in our France facilities. We also work with private suppliers and manufacturers that are across the United States to ensure fast & efficient shipping. For returns, please ship your returns back to our France warehouse, unless otherwise specified. Please see address down below for return address.

WILL I RECEIVE A TRACKING NUMBER?

Each order will be presented with a tracking number after the order is placed. You will receive the updated information on the email you provided with us during checkout. Want to track your order? Click here!  

I PROVIDED A WRONG ADDRESS

If you provided us with the wrong address, or you may have misspelled or inputted incorrectly, please do not worry. Simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at saiyan@dbz-saiyan.com. If the address is wrong, we can correct this within 24 hours. 

DID YOUR ITEM NOT ARRIVE YET?

If your item did not arrive yet, please don't worry. First, go to our "Track Your Order" page to locate the status of your order. Please note that it may take 1-2 business days for your information to update with the system. 

STILL HAVE A QUESTION?

If we were unable to answer all of your questions, please do not hesitate to speak with us via email or phone. We will do our best to respond within 24-48 hours.

Click here to see Returns Policy.

Click here to see Privacy Policy

Click here to see Terms and Conditions Policy

Want to Track Your Order? Click Here!